Support
Order problems, subscription changes, refunds and account questions. We answer 7am to 11pm, seven days a week.
How long does delivery take?
One-off orders arrive within about 60 minutes inside our serviced areas. Subscription deliveries arrive inside the window you chose — 6–8am, 8–11am or 6–9pm.
How do I change, skip or cancel a subscription?
Open Profile → Subscriptions, then edit items, quantities, days or the delivery window. Changes made before the cut-off shown there apply to the next delivery. Skipping a single day and pausing for a period are both free, and you can cancel at any time.
Something was missing, damaged or spoiled.
Report it from Orders → Get help within 24 hours — the same day for milk, bread and other fresh items. We replace it on the next delivery or refund it, whichever you prefer.
When do I get my refund?
Card and wallet refunds reach you in 7 to 10 working days. Cash orders are refunded as RozAana credit or in cash on your next delivery, as you choose.
Which areas do you deliver to?
Our DHA Phase 4 store serves DHA Phases 3–5 and Sui Gas Society; our Cavalry Ground store serves Cavalry Ground, Cantt and Askari 10–11. Enter your address in the app to confirm coverage.
How do I pay?
Cash on delivery, JazzCash, Easypaisa or card. Subscriptions can be paid per delivery or on a monthly statement.
How do I delete my account?
Use Profile → Account → Delete account in the app, or email privacy@rozaana.pk from your registered address. We confirm within 7 days and delete your data within 30 days, apart from records we must keep by law. See the Privacy Policy for detail.
DHA Phase 4, Lahore, Pakistan