Delete your account
store.rozaana.app) · RozAana Pvt Ltd, DHA Phase 4, Lahore, Pakistan
Fastest: delete it in the app
Open the RozAana app and go to Account → Delete my account. The account is deleted immediately — you are signed out and the same email cannot be used to sign back in. The form below is for anyone who no longer has the app installed.
How to request deletion by email
Enter the email address you use to sign in to RozAana and submit the form below. We confirm the request within 7 days and complete the deletion within 30 days.
You do not need to be signed in. Requests are verified against the registered address before anything is deleted.
What is deleted
Your account and sign-in credentials; your name, phone number and email address; your saved delivery addresses and map locations; your recurring delivery plans; your loyalty points, rewards and any remaining wallet balance; and your support conversations.
What is kept, and why
Completed order and payment records are retained where tax, accounting and anti-fraud law in Pakistan requires it, for as long as that law requires and no longer. These are held as financial records and are no longer linked to your profile. Anonymised, aggregated statistics that cannot identify you may be kept indefinitely.
An unpaid balance or an open order does not stop you closing the account, and closing it does not settle either one. Money you owe for deliveries already made stays payable, and money left in your wallet is not refunded automatically — contact us to settle up before you delete, or afterwards using the amount we record at the time of deletion.
Delete some data without closing your account
Choose Delete my data but keep my account below to remove saved addresses, location history and marketing preferences while keeping your sign-in.
Submitting this form does not immediately erase your data — it opens a verified request, which we complete within 30 days as described above.